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Customer Service Quality Assurance Survey

Please help us provide our customers with the best possible service by answering the questions below about your experiences with My Plumber. We appreciate your business and time.

In all questions that offer a choice between 1-10, one is the worst answer and ten is the highest choice.

First: Last:

Company: (if applicable)

Address:(required)

City: State: Zip: (required)

Home Phone: Work Phone:

E-mail Address:
Date of service:

Invoice number:

(1) When you called for service were you put on hold for very long?

If yes how long?

yes

no

Min

(2) Was the customer service person you spoke with courteous and helpful?

If no explain:

yes

 

 

no

 

 

(3) Did the technician arrive close to the time slot that the customer service rep gave you when you first called?

If no explain:

yes

 

 

 no

 

 

(4) When the dispatcher called to see if you where home were they clear and polite?

If no explain:

yes

 

 

 no

 

 

(5) Did the technician arrive close to the time that the dispatcher said they would?

If no explain:

yes

 

 

 no

 

 

(6) Was your technician neat, courteous and did he explain the problem to you?

If no explain:

yes

 

 

no

 

 

(7) Did the technician give you the price upfront before he started the job?

 yes no

(8) Did the technician leave the job site clean?
Ten being cleanest
 (1)(2)(3)(4)(5)
(6)(7)(8)(9)(10)

    

(9) Did the technician explain the advantages of using Bio-Clean in your drains?

 yes no

(10) How would you rate the service of your technician?
Ten being the best.
 (1)(2)(3)(4)(5)
(6)(7)(8)(9)(10)

    

(11) Did the service technician wear his floor protectors on his shoes?

 yes no

(12) Was the price of the work done about what was expected?
less than expected
about what was expected
more than expected

    

(13) How would you rate the overall service of My Plumber?
Ten being best.
 (1)(2)(3)(4)(5)
(6)(7)(8)(9)(10)

 

 

(14) Would you recommend My Plumber to your friends and family?

yes

no

What changes can we make to serve you better?:

Thank you for taking a moment to answer these questions. Your answers will help determine the direction of our company.

We appreciate your time and are glad we once again had the opportunity to say thank you for doing business with My Plumber.