Our Most Recent Service Reviews
After being over priced for unnecessary charges by other companies in my area, I CALLED MR PLUMBER and the JOB was done quickly and correct, I received a discount because they lowered my price and subtracted the inspection fee from original bill. I will ...be calling them to schedule an evaluation on my HVAC unit. I STRONGLY RECOMMEND THIS COMPANY.
I desperately wanted same day service on my toilet which would not stop running. I searched toilet repair-same day and was connected to a very helpful scheduler who located a repair man already in my neighborhood who could come as soon as he was finished ...at his current assignment. He was at my house within the hour. He checked out my entire plumbing system and pointed out numerous small leaks due to corrosion which he was able to address. He was able to replace frozen valves and restore function to the toilet in under two hours. I will definitely use My Plumber services from now on
Just had a technician show up at my home with a bad attitude and poor professional tact. He discussed prices that weren’t previously mentioned, wanting to charge an arm and a leg, and he refused to explain them. He was quick to jump to “it’s the ...job, customer service doesn’t properly represent them”. Awful experience. I do not recommend their services.
Everything just great. Adam O’Brien was just great. Love all you plumbers. Adam did great work and super personality.
We live in Millersville, Md and my parents had a leak in the basement. They came out the same day for a consultation. My Dad had all of the pipes in the house replaced, a new hot water heater installed, and a new kitchen faucet installed. This job ...would have taken 2 days and they finished in 1 day. That team worked effortlessly from 12 p.m.-9:30 p.m. That was a great, professional, honest, kind, and caring team. There was a lot of construction done and the clean up wad incredible. I would recommend this company to anyone. My family will continue to utilize their services and I am going to advertise for them by word of mouth. Starting here!!! Thank you My Plumber Plus. You have an amazing team. Keep up the great work. God bless you and your businesses success!!!
Outstanding work re-seating four toilets that needed new wax rings and flanges (simple in theory, but hard work in reality). Would recommend them to others.
Our technical was great! Giving us some tips and information to help us understand our equipment.
John Thomas came to help us with our leaking garbage disposal. He was so pleasant, professional, and helpful, explaining what he saw and what all our options were. He replaced the disposal so quickly and even took on an extra thing we needed done ...on-the-spot.
I think that they are the best
Issa did an excellent job on a fairly significant in-wall pipe repair in our home. In addition to being highly competent, his quality of work was outstanding, meticulously completed, and he conducted himself in a professional manner in every way. ...Needless to say, I won't hesitate to contact MyPlumber for any future plumbing needs.
I am so thankful I went to My Plumber for my air conditioning system. Matt Brown was my sales manager and he was so professional and courteous. He helped me with financing and they came in and installed my system. The owner of this My Plumber played a ...great role also in helping me. I will always do business with My Plumber. I also got my hot water heater from My Plumber in 2017 and it works great!
We had a great experience with My Plumber and our service technician, Simei Solano Martinez. Very professional and he did a great job!
T GENTI IS THE BEST
Curtis and very knowledgeable..
My experience with My Plumber was fantastic. I needed a new water heater. Oscar, the My Plumber technician was on time and responsive. He explained my options and was very professional in the performance of his job. Also, the associate that booked the ...appointment was also nice and receptive to my request. Thank you My Plumber.
This company is the best. I had used other companies, but none compares. Their employees are trained to be honest and highly skilled.
We were very pleased with Richard’s professional work and detailed explanation of what options we had available to us. He’s very knowledgeable, thorough and courteous, and he took every safety precaution while he worked in our home for about five ...hours. Everything was cleaned and sanitized after the job was completed. Thank you so much!
Patrick completed the service quickly and professionally. He explained the work to be performed, answered questions to my satisfaction and brought a serviceable problem to my attention. I was completely happy with his service and professional demeanor.
I would not ever call My Plumber simply from the obnoxious commercials they play over and over on TV. Here's one customer you will never have.
Montez was friendly and quick
Paul did an awesome job repairing a leaking valve under the kitchen sink and replacing the kitchen faucet.
I am a repeat customer and Priority Club member of My Plumber. This is due to the responsiveness, professionalism, technical competency, quality of work performed by their technicians. My latest experience was with their technician Simei Solano Martinez. ...He arrived just before noon on a Saturday after I had called My Plumber for assistance on a problem with a major toilet in my home. (My Plumber is open 7 days a week, no extra charge on weekends, no charge for house calls if you are Priority Club member). When he arrived, he followed appropriate COVID-19 protocols, put coverings on his shoes, then proceeded to diagnose and fix the problem with the toilet. He also pointed out that the water valve for the toilet had corrosion on it and was hard to turn off. He convinced me that the valve should be replaced too. In doing so, he did not exert any "marketing pressure" on me. He also pointed out a problem a previous My Plumber technician had pointed out to me regarding the very old valves that controlled the water coming into the house. In fact, he could not turn the valves off. I had to call the water company to turn the water off at a valve located in my front yard. Long story short, I elected to have these old valves replaced with new ones. Again, no "marketing pressure." All-in-all, another great experience with My Plumber and one of their technicians!
Great work highly recommend!
Patrick did an excellent job, quick efficient and unobtrusive. Will happily work with him again...
Benaissa Dahhak did such a great job figuring out our plumbing problem and fixing it quickly. He is top notch, and was very knowledgeable and professional!
John Thomas arrived on time, smiling and well prepared with his mask, gloves and shoe covers. He was facing a very tough and dirty job, but was totally professional and extremely thoughtful and well versed in how to solve our problem. He fixed our ...backup issue and did not rush, but was careful to check his work to our total satisfaction. He is a delightful man and we felt very comfortable having him in our home. We will be asking for him for our newly agreed upon annual maintenance plan. Thank you John, you were simply great.
Had a very good experience with Simei. Company was out (for a non-emergency call) within 90 minutes of me calling. They're expensive, but Simei answered all my questions, did a good job, and was efficient. I'd have them back.
Oscar arrived and quickly assessed the situation. He explained the problem in a way that I could understand then repaired the problem as quickly as he came. I really appreciate his professionalism and knowledge.
John did a great job assessing the problem and establishing a fair price for the work. I had a kitchen sink working again in time for dinner!!!
Genti was very pleasant and efficient. He provided a speedy service and he was very knowledgeable. Thank you to My Plumber and Genti.
Technician did a good job
In the middle of this nightmare that is covid we had a flood in our basement. Called my plumber at around 10AM and they were here in less than an hour. Mr. Oscar Sosa was super professional and calm and then started working and replaced our sump pumps ...and took care of the problem in less than 2 hours. He was so knowledgeable and also careful (he was wearing a mask and gloves all the time) I can't thank him enough for the amazing and fast work he did for us!
Excellent customer service and very reliable. Oscar Sosa showed so much professionalism and dedication. I want to thanks for all your service and excellent customer service. Thanks a lot Mr. Sosa, and you should receive the three AAA with ...honors. Thanks again.
Outstanding experience with Oscar very knowledgeable with everything he did for me very pleased and very happy.
The plumber was very professional. He came to the door and introduced himself, put on his shoe covers and we talked about what he would do during this evaluation. I appreciated his advice to alleviate some issues I addressed pertaining to the hot water ...heater.
Adam always does a great job. He has been to our house for a couple different projects and repairs. He thoroughly explains what needed to be done, answers all our questions was professional, courteous and friendly.
Paul was very thorough and professional.
Chris arrived on time & quickly replaced our entire toilet valve that’s been leaking for months. He was very professional and courteous. Didn’t try to upsale us on anything expensive. Very happy with My Plumber & would recommend it to everyone.
Rep has worked on my home previously. Friendly & professional, he evaluated the problem, went right to work and efficiently completed the repairs. I thought the price was a little high, but the quality of work was good and my problem was handled ...quickly.
Oscar was timely, efficient, friendly, and effective. We have a replacement water-efficient toilet and several minor problems fixed. No question about his skills and the quality of his work.
I have used My Plumber on several occasions. I find them slightly expensive, but excellent quality and very responsive. This past visit, the plumber did a great job, but seemed annoyed or disinterested. Again... the job was done well and I am very happy. ...The customer interaction was just a bit terse. No biggy, just an observation.
Totally violated my home. Made changes to my system without home owner permission. Beware, they are predatory and intrusive. Don't let them in your home. No protocols or fine print discussions. Unapologetic on flaws.
Mr. Paul Mair is the BEST! He's most reliable, knowledgeable and professional. He's very adept at discovering plumbing issues and then fixing them. We always enjoy his visits.
He spent the time to examine the issues and did great job explaining the possible issues in the eye of customer. He was straight forward with estimates and most importantly he FIXED the issue in a professional manner. I had called 2 other people to fix ...before i called My Plumber and (it wasn't the cheapest BUT) i am very satisfied that it's resolved now. Thank you for your knoweldge and time!
Tech was courteous and professional. He cleaned up after the work was done and kept me informed of everything he was doing throughout the process. They came out the same day and that was awesome. My one issue would be I felt the price was high. Had I ...had some quotes done, I probably would have found a better deal. I needed it done so I went with them. I would highly recommend them.
Oscar was polite and professional, and did a great job. But I want to ask the My Plumber company to provide an itemized breakdown list of how much the equipment and various parts actually cost, along with the labor. Thanks
Genti Paceli listened attentively to my complaints and got to the root cause of the problems thus being able to successfully fix everything! I was grateful, relieved, and impressed. Thank you! He left the places he worked at cleaner than before, too! So ...good!
HE WAS CURTEOUS, POLITE, BUSINESS LIKE, .EXPLAINED THINGS, WENT RIGHT TO WORK.FINISHED IN A TIMELY MANOR
Muhammad is the BEST.
Wayne is professional, considerate and got the job done well. Glad that I went with My Plummer's Wayne Fishel.
Paul was excellent! He was on time, professional and very responsive. He determined what the problem was and fixed it to perfection. He is an asset to your company and I will definitely be recommending you!
Simei did an excellent job helping with a leak in my kitchen sink. He was professional and even came back later in the evening after we realized the faucet installed was faulty. Thank you!
Wayne, the plumber, left me with a very positive memorable experience. He was so friendly and professional. And his appearance was extremely fresh and presentable for someone that spends his day working on the floor under cabinets. My one drawback with ...this business is the cost for the service they provided. After some shopping to compare I found My Plumber Heating Cooling to be a bit expensive. I will give this service job some needed time before deciding if we should use them again. This way we can determine the quality of their work and see if the high cost was worth it. Then we should be able to fairly judge the quality and value.
Jim was awesome! Kudos to Jim for his outstanding service.
Very good job also let me know what would need to be addressed in the future
Mr. Martinez was most helpful.
We needed quick plumbing work on a house we are selling. My Plumber Technician Richard Mapp was outstanding. He quickly diagnosed the problems and went to work to fix them, making recommendations as to how we might want to upgrade other plumbing ...features that were failing. While this was not a cheap fix, the job was done promptly and professionally.
He was prompt and efficient.
The service provided by John was excellent; but, although having nothing to do with John, the cost of the service was, in my mind, over the top.